Cal ID FAQ's

Yes. In Profile Settings, you can add multiple emails and choose one as your Primary address for notifications.

Yes. Your Cal ID is cal.id/username. If you change it, old links will break and you must share the new one.

Yes. Go to Apps > Calendars > Install to connect multiple Google accounts and check them all for conflicts.

The Title is the Event name people see (e.g., "Intro Call"). The URL slug is the web address (e.g., /intro). Changing the slug breaks old links; changing the title does not.

Edit your Event Type and go to the Advanced tab and go to Booking questions section. There, you can add, edit, or require custom fields like phone numbers or text boxes.

Yes, in the Advanced tab of your Event Type. Toggle ON the Disable Confirmation Email field.
Note: You must have a custom Workflow active to send a replacement confirmation before you can toggle this ON.

Edit your Event Type, go to the Advanced tab, and enter your destination link in the Redirect on booking field.

Go to Availability, create different "Schedules" (e.g., "Sales" vs "Support"), then edit your Event Type and select the specific schedule you want to use.

Google Meet doesn't show up directly in the location dropdown for team events - this is how our platform works.
To use Google Meet for team meetings, select "Organizer's default app" from the location dropdown instead. Then make sure all team members have Google Meet set as their default conferencing app at https://app.cal.id/apps/installed/conferencing.
Keep in mind that Google Meet requires Google Calendar to be installed first. Once everyone has it set as their default, Google Meet links will automatically generate when the team event is booked.

Install the Zoom App from the Cal ID App Store. Then, edit your Event Type and select Zoom from the Location dropdown menu.

This usually happens
a) If team members haven't connected their calendars
b) In Team tab of that event type, check have you add the team member for hosting the meeting. Add the team member in Add all team members, including future members field.

Install the Razorpay or PayPal or Stripe app from the App Store. Once connected, edit your Event Type, go to the Apps tab, and set the price and currency and Save it.

Install the Zapier or Make app from the App Store. Copy the API key provided and paste it into your Zapier/Make account to link them.

a). For Email, Yes you can change the template.
b). For WhatsApp, you have to integrate WhatsApp Business App from the App Store.
c). For SMS, you cannot edit the existing template.

You can set Out of office.
To set: Go to Settings >> Select Out of Office >> Add. Cal ID will automatically block that period of time.

Yes. Click the Embed button on your Event Type card to get the code snippet for an Inline, Popup, or Floating Button embed.

Yes, as the host of the meeting, you can easily change the location of an existing booking.
To do this, follow these steps:

1. Go to Bookings in your dashboard.
2. Click on the three dots next to the specific booking you want to update.
3. Select Edit Location from the menu.
4. A pop-up window will open where you can select or enter your new location, then click Update.

Once updated, the attendee will automatically receive an email notification informing them about the change of location.

To add team members for hosting meetings, you first need to invite them to your team and then assign them to an event type:

1. Invite Team Members: Go to Teams in your dashboard, select your team, and head to the Members tab. Click Invite Members, enter their email address, assign their role (Member, Admin, or Owner), and send the invitation.
2. Assign to Event Types: Once they accept, open a team event type (like a Round Robin or Collective event) and go to the Team tab. From the dropdown of Hosts section, select the team members you want to host the meetings and click Save.

Your team members are now ready to host or co-host incoming bookings!

Yes, Cal ID provides API and MCP both.

For API, please visit: https://cal.id/docs/api/
For MCP, please visit: https://cal.id/docs/mcp/

These email templates cannot be edited directly on the current plan. Customizing confirmation, reschedule, and cancellation email templates is available on the Enterprise plan.
To discuss this further, please schedule a call with us at https://cal.id/manas

Yes, Both WhatsApp & SMS is Free with a fair usage policy.

If your WhatsApp reminders or notifications are not being sent, first let us know whether you're using your own WhatsApp Business account or the Cal ID WhatsApp number to send them.

If you're using your own WhatsApp Business account, please also let us know which Cal ID plan you're on. Using your own WhatsApp Business account is supported only on the Business and Enterprise plans. If you're on the Startup plan, you'll need to upgrade to the Business plan or above to use this feature.

Once you share these details, we'll be happy to help you troubleshoot the issue further.

If your routing form is showing "Not Available" or isn't working as expected, please make sure you're on the Business or Enterprise plan, as Routing Forms are available only on these plans. If you're already on one of these plans and the issue persists, please let us know, and we'll be happy to help.

Routing Forms were previously available on the Startup plan. They are now available only on the Business and Enterprise plans. If you're currently on the Startup plan, you'll need to upgrade to the Business plan or above to continue using Routing Forms.

Updated on: 01/07/2026