Custom 'Reply-To' Email

Custom 'Reply-To' email redirects guest replies to an inbox of your choice. By default, replies to a booking email go to your account email — this changes that destination.

Why use it

Centralize communication: route replies to a team inbox like [email protected].
Delegation: let staff handle follow-ups without exposing your personal email.
Professionalism: the reply address matches your business domain or department.
Inbox management: keep your calendar email clean.

Set it up

Open Event Types and click the event.
Open the Advanced tab.
Toggle Custom 'Reply-To' email ON and enter the address for replies.
Click Save.

How it works

Automated emails still come from Cal ID's system address, but the Reply-To header is your custom address — so when a guest hits reply, their message goes straight to that inbox.

Note: this is per event type — e.g., route "Discovery Calls" to sales and "Technical Support" to your help desk. If disabled, replies default to your Cal ID profile email.

Updated on: 04/08/2026

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