Analyzing Workflow Performance in Cal ID Insights

The Workflows insights tab keeps your automations healthy — it shows whether your reminders, follow-ups, and notifications are reaching guests reliably.

Open workflow insights

Log in to Cal ID.
Click Insights in the left-hand sidebar.
Select the Workflows tab at the top.

Key metrics and reports

Execution scorecards

Total Triggered: how many times an automation was kicked off by an event.
Workflows Queued: automations waiting to be delivered.
Workflows Delivered: emails, SMS, or WhatsApp messages successfully sent.
Workflows Read: messages that were opened by the recipient.
Workflows Failed: automations that didn't complete (often invalid contact info or integration errors).
Workflows Cancelled: actions that were scheduled but stopped (e.g., a reminder cancelled because the meeting was cancelled).

Delivery trends over time

A graph of the automated tasks Cal ID handled over your selected date range, broken down by status.

Filter and account selection

Date range: use the top-right filter to view a specific campaign or month.
Team vs. Personal: switch the account filter at the top left to compare team-wide workflows against your personal ones.

Updated on: 01/08/2026

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