> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cal.id/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cal ID FAQ's

Quick answers to the questions Cal ID users ask most.

|| Can I have multiple email addresses on my account?
Yes. In **Profile Settings**, add multiple emails and set one as your **Primary** address for notifications.

|| Will changing my username affect my existing booking links?
Yes. Your booking link is based on your username (`cal.id/username`), so changing your username will make your old booking links invalid. You’ll need to share your new booking link. 

**If you’ve embedded your booking page on your website, the existing embed also be affected, so make sure to update the embed with your new username/link.**

|| Can I connect more than one Google Calendar?
Yes. Go to **Apps › Calendars › Install** to connect multiple Google accounts and check them all for conflicts.

|| What's the difference between the title and the URL slug?
The **title** is the event name people see (e.g., "Intro Call"). The **slug** is the web address (e.g., `/intro`). Changing the slug breaks old links, while changing the title doesn't. **If you’ve embedded the event on your website, changing the slug also affect the existing embed, so make sure to update the embed with the new slug.**

|| How do I add questions to the booking page?
Edit your event type, open the **Advanced** tab, and use **Booking questions** to add, edit, or require custom fields. For more detail, refer [Add Booking questions](https://help.cal.id/en/article/add-pre-booking-questions-for-events-q10s9j/)

|| Can I disable the default confirmation email?
Yes — in the event type's **Advanced** tab, toggle on **Disable confirmation email**. You must have a custom **workflow** active to send a replacement confirmation first. 
For more detail, refer [Disable Confirmation Email](https://help.cal.id/en/article/disabling-default-confirmation-emails-for-attendees-in-cal-id-d4fl0f/)

|| How do I redirect users after they book?
Edit the event type, open **Advanced**, and enter your link in the **Redirect on booking** field. For more detail, refer [Redirect Booking](https://help.cal.id/en/article/booking-success-redirect-parameters-kru1cf/)

|| How do I use a different schedule for different events?
In **Availability**, create separate schedules (e.g., "Sales", "Support"), then select the one you want in each event type.

|| Why isn't Google Meet available for team meetings?
Google Meet doesn't appear directly in the location dropdown for team events. To use it, first install **Google Calendar** for the team and select the connected Google Calendar in the **Advanced** tab for that event type. Once this is configured, **Google Meet** will be available as a location option.

Alternatively, you can select **Organizer's default app** and make sure every host has Google Meet set as their default conferencing app. Google Meet requires Google Calendar to be installed first.

|| Why isn't Zoom available for team meetings?
Zoom doesn't appear directly in the location dropdown for team events. Instead, choose **Organizer's default app**, and make sure every host has Zoom set as their default at app.cal.id/apps/installed/conferencing.

|| How do I set Zoom as my video app?
Install **Zoom** from the App Store, then select **Zoom** in your event type's **Location** dropdown.

|| Why does it show "No Availability" for my team?
Usually because team members haven't connected their calendars, or you haven't added hosts. In the event type's **Team** tab, add hosts (or use **Add all team members, including future members**).

|| How do I collect payments?
Install **Stripe**, **Razorpay**, or **PayPal** from the App Store, then set the price and currency in your event type's **Apps** tab.

|| How do I connect Zapier or Make?
Install **Zapier** or **Make** from the App Store, copy the API key, and paste it into your Zapier/Make account.

|| Can I customize workflow templates?
Email: yes. 
WhatsApp: yes, after integrating WhatsApp Business. 
SMS: the template can't be edited.

|| How do I set myself unavailable for a period?
Use **Out of Office**: **Settings › Out of Office › Add**. Cal ID blocks that period automatically. For more detail, refer [Out of Office](https://help.cal.id/en/article/out-of-office-18amnu8/)

|| Can I embed my booking page on my website?
Yes. Click **Embed** on your event type card for an Inline, Popup, or Floating Button snippet. For more detail, refer [Embed](https://help.cal.id/en/article/embed-meeting-scheduling-link-5usabx/)

|| Can I change an event's location after it's booked?
Yes. Go to **Bookings**, click the three dots on the booking, choose **Edit Location**, set the new location, and click **Update** — the attendee is emailed automatically.

|| How do I add team members as hosts?
Invite them under **Teams › Members**, then open a team event type's **Team** tab and select them in the **Hosts** section.

|| Does Cal ID provide an API and MCP?
Yes. See the [API Reference](https://cal.id/docs/api-reference/introduction) and the MCP docs at [cal.id/docs/mcp](https://cal.id/docs/mcp/).

|| Can I edit the confirmation, reschedule, and cancellation email templates?
These are editable on the **Enterprise** plan. To discuss, [contact our team](https://cal.id/contact-us).

|| Are WhatsApp and SMS workflows free?
No — they're metered by plan. SMS and WhatsApp workflow messages are capped at **10 messages per month** on the **Startup** plan, and are **unlimited** on the **Business** and **Enterprise** plans. **Email** workflows are unlimited on every plan.

|| Why is my routing form showing "Not Available"?
Routing Forms are available on the **Business** and **Enterprise** plans. If you're on those and it still fails, contact support.

|| How do I send WhatsApp reminders?
Create a workflow and select **WhatsApp** as the channel, then assign it to your event.

|| Is the WhatsApp booking flow free?
No — it's available on a paid plan.

|| What happens when my Business trial ends?
Your account automatically downgrades to the **Startup** plan — no action needed and no charge (no card required for the trial).

|| Can I keep using Business after the trial?
Yes — upgrade anytime from **Settings › Subscription**.

|| How do I check my current plan?
It's shown at the top-left of your dashboard, next to the Cal ID logo (Startup, Business, or Enterprise).

|| Why is my booking page showing a "paid licence" message for a collective event?
The event is a **Collective Team Event**, and one or more assigned hosts **do not have a paid license**. For collective events, every assigned host must have a paid license — if even one is unlicensed, no availability is offered and this message shows to your team. License the host, or remove them from the event.

|| Why am I unable to integrate Razorpay with Cal ID?
Make sure your Razorpay account is activated and set to **Live Mode**. Cal ID's Razorpay integration requires a live Razorpay account.

|| Can I integrate Razorpay in Test Mode?
No. Razorpay Test Mode isn't supported. Switch to **Live Mode** and complete Razorpay's account activation before connecting.

|| What should I check before connecting Razorpay?
Confirm that your Razorpay account is activated, it's in **Live Mode**, you've completed any required verification or KYC, and you're connecting the correct account.

|| I'm in Live Mode but still can't integrate Razorpay. What should I do?
If your account is active and in Live Mode but the integration still fails, share a screenshot or screen recording of the error with support so the team can investigate.

|| What is the SMS/WhatsApp messaging limit on the Startup and Pro plans?
The Startup and Pro plans include a limit of **10 SMS/WhatsApp messages per month**.

|| What happens after I reach the monthly limit?
Once you have used all 10 messages, you won’t be able to send additional SMS/WhatsApp messages under the Startup or Pro plan.

|| My SMS/WhatsApp messages are not being sent. What should I check first?
Please check which **Cal ID plan** you are currently using: **Startup, Pro, or Business**. The messaging limits and availability may vary by plan.

|| I’m on the Startup plan and my SMS/WhatsApp messages are not being sent. Why?
The **Startup plan includes up to 10 SMS/WhatsApp messages per month**. If you have already used your monthly limit, additional messages will not be sent.

If you need to send more messages, you’ll need to **upgrade to the Business plan**.

|| I’m on the Pro plan and my SMS/WhatsApp messages are not being sent. Why?
The **Pro plan includes up to 10 SMS/WhatsApp messages per month**. Please check whether you have already reached your monthly limit.

If the limit has been reached and you need to send more messages, you’ll need to **upgrade to the Business plan**.

|| I’m on the Business plan but my SMS/WhatsApp messages are not being sent. What should I do?
If you’re on the Business plan and your messages are still not being sent, please check whether your SMS/WhatsApp workflow is properly configured and connected to the correct Event types.

If everything is configured correctly, please share the details of the issue with our support team so we can investigate further.

|| How can I check whether I have reached my SMS/WhatsApp limit?
Once you reach your monthly SMS/WhatsApp limit, the account owner will receive an email notification informing them that the limit has been reached. You’ll also see an alert/reminder badge on your Cal ID dashboard indicating that your messaging limit has been reached.

|| Can I continue sending SMS/WhatsApp messages after reaching the 10-message limit?
No. Once the monthly limit of 10 messages is reached on the **Startup or Pro plan**, additional messages cannot be sent. To continue sending messages, you’ll need to **upgrade to the Business plan**.

|| Which plans have the 10 SMS/WhatsApp message limit?
The **Startup and Pro plans** have a limit of **10 SMS/WhatsApp messages per month**.

|| I’m not sure which plan I’m on. What should I do?
You can check your current plan in two ways:
* Your **plan name is displayed at the top-left of the Cal ID dashboard**, next to the Cal ID logo.
* You can also go to **Settings → Subscription** to view your current plan and subscription details.

|| Which Cal ID plan offers unlimited SMS/WhatsApp messaging?
The **Business plan** offers unlimited SMS/WhatsApp messaging.