> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cal.id/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Analyzing Booking Performance with Cal ID Insights

**Insights** is your analytics dashboard for scheduling — a complete view of your activity that helps you track efficiency, spot booking trends, and optimize your availability from real data.

|| Open Insights

1. Log in to [Cal ID](https://cal.id/home).
2. Click **Insights** in the left-hand sidebar (opens the [Bookings](https://cal.id/insights/bookings) view).

|| Switch between analytics tabs

Use the tabs at the top left to move between areas:

* **Bookings:** overall meeting stats and guest behavior.
* **Routing:** how people interact with your routing forms and where they're sent.
* **Workflows:** trigger and delivery rates for your automations.

| Key metrics and reports

|| Summary scorecards

At the top of the **Bookings** tab, a quick summary for your selected date range:

* **Events Created:** total new bookings.
* **Events Completed:** meetings that took place.
* **Events Rescheduled:** meetings moved to a different time.
* **Events Cancelled:** bookings that were called off.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/f/1/c/6f1c2c7b8034d000/image_18htvy5.png =1173x615)

|| Performance overview

Measures meeting quality and reliability:

* **Average Ratings:** feedback scores from your bookers.
* **No-Show (Host):** times you missed a scheduled meeting.
* **No-Show (Guest):** times the guest didn't appear.
* **CSAT Score:** customer satisfaction from post-meeting surveys.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/f/1/c/6f1c2c7b8034d000/image_1t7cyb5.png =1173x615)

|| Event trends graph

The central graph is a visual timeline of your activity. Toggle data points to see **Created, Completed, Rescheduled, Cancelled, and No-Shows** over days or weeks.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/f/1/c/6f1c2c7b8034d000/image_1300ewb.png =1165x615)

|| Deep-dive statistics

Scroll down for charts that help you plan:

* **Bookings by Hour:** which times of day are most popular.
* **Average Event Duration:** how much time you actually spend in meetings.
* **Popular Events:** your event types ranked from most to least booked.
* **Most Cancelled:** the bookers who cancel most often.
* **Most No-Show:** the bookers who booked but didn't join.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/f/1/c/6f1c2c7b8034d000/image_162qgvw.png =1165x615)

| Filter and export your data

* **Date range:** use the top-right dropdown (Last 7 Days, Last Month, or Custom Range) to focus on a period.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/f/1/c/6f1c2c7b8034d000/image_4gwnub.png =1177x615)

* **Account:** switch between **Personal** and **Team** insights with the selector at the top left.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/f/1/c/6f1c2c7b8034d000/image_xm2jw3.png =1177x615)

* **Download report:** click **Download** in the top right to export as CSV or PDF.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/f/1/c/6f1c2c7b8034d000/image_gvkx6x.png =1177x615)

| Related articles

* [**Analyzing Routing Form Performance in Cal ID Insights**](https://help.cal.id/en/article/analyzing-routing-form-performance-in-cal-id-insights-tkfe38/)
* [**Analyzing Workflow Performance in Cal ID Insights**](https://help.cal.id/en/article/analyzing-workflow-performance-in-cal-id-insights-ejp70w/)